S.F. Express/other delivery company at HK$120* per order (except for extra large items of more than 70 cm long) OR
face-to-face pick up at Sai Ying Pun MTR station (exit C) or mid-level west FREE OF CHARGE (exact time and location to be confirmed)
S.F. Express/Hong Kong Post
After order confirmation the delivery normally takes place to addresses in Hong Kong (excluding outlying islands) within 3-5 days (except for customized orders* or pre-ordered items).
For customers living on outlying islands, we can only deliver to the nearest port.
We will email/whatsapp you the tracking number once the item is being shipped.
S.F. Express may request additional surcharge from you for certain locations.
*Customized orders may take approximately two to three weeks. Due to the unique nature of the customized products, please understand that there may be time delay in production and delivery. Delivery charge for customised orders depends on the size and weight of the item. Please contact us directly.
Things to note
Please check your items carefully and let us know if you have any issues with your purchase upon delivery.
If you find any problem with your new purchases within two days of delivery, you can contact us at firstname.lastname@example.org or WhatsApp +(852) 5528 9100. Please provide a photo to us. Kindly note that, we operate a refund, return or exchange policy for faulty goods.
P.S. For overseas shipment, please contact us directly and we will try our best to arrange.