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FAQ

Q:  Can we order other size and shape?
A:  Yes, please contact us by whatsapp at +(852) 5528 9100 or email to shop.woodwood@gmail.com. As each wood is unique, we will try our best to find the wood you love. We require 50% deposit  when the customized order is placed and balance payment when delivery is scheduled.

Q:  Where is it manufactured?
A:  China

Q:  Do you have any physical store in HK?
A:  No, we do not have a store or showroom.  Pictures listed on "Shop all" page are photos taken from actual products

Q:  Is it weather proof?
A:  All our wood furniture have a water proof coating.  However, it is not recommended to put in outdoor without a canopy of cover.  Naturally, all kinds of wood will crack under moisture and prolonged sunlight

Q:  Where are the pick up points?
A:  Sai Ying Pun Station (bonham road exit) or mid-levels west. 

Q:  Do you deliver the products?
A:  Yes, by S.F. express or Hong Kong Post (as appropriate) with add-on delivery charge

Q:  What kind of wood is this?
A:  A type of hard wood, commonly known as camphorwood
 
Q:  Is it second hand?
A:  All first hand

Q:  How durable is it?
A:  With proper use, should be over ten years (but please do not sit on it as it is a coffee table/side table only)

Q:  there are some cracks or holes on the table, is it a faulty item?
A:  No, please understand that our products are made from natural wood. We have applied coatings on our tables for usage, and we intend to keep the wood grains and cracks etc. which would give a rustic and natural look. Please let us know if you prefer more "raw" or "polished" finished look of the wood.